I’m a project manager by trade. As soon as someone brings me a problem, whether personal or professional, I leap into solution mode – how can I solve this problem for that person? What advice can I give them?  

But not everyone is looking for a solution. That includes our children. 

When our eldest confides in his mother about a problem he’s facing at school, she adopts the Helped, Heard or Hugged principle (picture the wrestler Triple H for a visual mnemonic). 

  • Help: ‘Do you want Mummy to help you come up with a plan to fix it?’ 
  • Heard: ‘Do you just want Mummy to listen to you while you tell me about it?’ 
  • Hug: ‘Will a Mummy-cuddle help?’ Often, the cuddle includes the participation of one of his soft-toy companions. 

This is a lesson I’m still working to implement constantly, not only as a parent, but also as a husband, friend and colleague. 

The next time a solution to one of your children’s problems is desperate to free-dive from your lips, stop and ask yourself (or them) if they’re even in the market for a solution. Perhaps they want a listener instead. Or maybe a hug.